Terms of Service

1. Who you are agreeing with

Cria Planner is provided by Marcus Larsen, trading as Alpaca Media ("we", "us"). By creating an account or using the app or this website, you agree to these terms. If you do not agree, do not use the service.

2. Who can use it

You must be at least 13 years old. If the law where you live sets a higher minimum age for consenting to online services on your own, that age applies to you instead. If you are under the age of majority where you live, a parent or guardian must agree to these terms with you.

You are responsible for what happens on your account, including anyone you invite into a plan. Keep your sign-in details to yourself.

3. Free and paid tiers

The free tier is free indefinitely. It includes cloud sync across your own devices and one plan shared with one other person, and it shows ads. It is not a trial and it does not expire.

Paid tiers remove ads and raise the number of people you can share with. Family and above include the Cria AI assistant, subject to fair use limits described in the app. Current prices and limits are on the pricing section of the home page. People you invite into your plans never pay: one subscription covers everyone in it.

4. Payment, renewal and cancellation

Subscriptions are sold and billed by Apple through the App Store or by Google through Google Play, not by us directly. That means:

• Your subscription renews automatically at the end of each period unless you cancel it.
• You cancel in your App Store or Google Play account settings, not in Cria Planner. Cancelling stops the next renewal; you keep the paid tier until the current period ends.
• Deleting the app does not cancel a subscription.
• Refunds are handled under the store's own policy. We cannot issue a refund for a purchase we did not process, but if something has gone wrong, write to us and we will help you take it to the right place.

Introductory offers apply once per person per platform and are subject to store eligibility rules we do not control.

5. Your statutory rights

Nothing in these terms removes rights you have by law that cannot be removed by agreement. In particular, if you are a consumer in the European Union, the European Economic Area or the United Kingdom, you keep your statutory rights, including any right to withdraw from a purchase within the period set by law, exercised through the store that took the payment.

6. Your content stays yours

Everything you put into Cria Planner, your plans, events, tasks, notes, meals and figures, belongs to you. We claim no ownership of it and we do not sell it.

You grant us only the narrow permission needed to run the service: storing your content, syncing it between your devices, and showing it to the people you have shared a plan with. That permission ends when you delete the content or your account.

What we collect and why is set out in the privacy policy, which is part of these terms.

7. Sharing, and what other people see

When you invite someone into a plan, they can see and change what is in that plan. Think of an invitation as handing someone a key to that room rather than to the house. Remove someone and their access ends, but you cannot un-see what they have already seen, so share deliberately.

You are responsible for having the right to put other people's information into a shared plan.

8. Cria AI

Cria AI turns what you describe into events, tasks and lists. It is a drafting tool. It can be wrong, and it should not be relied on for medical, legal, financial or safety-critical decisions. Check anything that matters before acting on it.

To answer you, the text of your request and the titles, dates and status of the relevant items are sent to our AI provider. The privacy policy names who that is and what they do with it. Do not put anything into Cria AI you would not want processed by a third party.

9. Fair use

Do not use Cria Planner to break the law, to harass anyone, to store or share material you have no right to, to probe or overload our infrastructure, or to resell the service. Automated scraping or bulk account creation is not permitted. We may suspend an account that is doing any of the above, and where it is reasonable to do so we will tell you why first.

10. Availability

The app works offline by design: your data lives on your device first and syncs when it can. Sync, push notifications and Cria AI depend on services we and others run, and those can go down. We do not promise uninterrupted availability, and we may change or retire features. Where a change materially reduces what a paid tier includes, we will tell you before it takes effect.

Keep your own copies of anything you cannot afford to lose.

11. Ending it

You can stop at any time. Delete your account from inside the app under You, or use the account deletion page. Deleting your account removes your content from our systems, subject to short technical retention in backups. Cancel any active subscription separately through the store, as described above.

We may end this agreement if you materially breach these terms, or if we stop offering the service, in which case we will give reasonable notice and a way to export your data.

12. Liability

Cria Planner is a planner. It is provided as it is, without warranties beyond those the law requires. We are not liable for indirect or consequential loss, for lost profits, or for a missed appointment, deadline or payment. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

13. Changes to these terms

We will update this page when the terms change and move the effective date at the top. For changes that materially affect your rights we will also tell you in the app or by email before they take effect. Continuing to use the service after that means you accept the new terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute.

If you are a consumer, none of that takes away the protection of the mandatory consumer laws of the country you live in, and you may bring proceedings in your own country's courts. If you are in the European Union or the European Economic Area, your local consumer protections continue to apply in full.

15. Getting hold of us

Alpaca Media, for the attention of Marcus Larsen.
support@criaplanner.com